This page explains what jom33 does with player information, from the mobile number you type at registration to the bet logs that settle a withdrawal. It covers deposits through Touch ’n Go eWallet and FPX, the documents reviewed before a payout, and the choices you have. It applies to the jom33 website and the Android app.
01 Who is responsible for your jom33 data
jom33 runs this site and decides why each record exists, which makes us the data controller for your account. The privacy team works from Kuala Lumpur and answers in Malay or English, 24/7 through live chat. When you open a chat, quote the mobile number on your account so the agent can pull the correct profile instead of guessing.
If a question touches both a bet and your personal details, raise it in one thread. Keeping the whole thread together means the reviewer sees the same history that the settlement team sees, and you avoid repeating yourself.
02 What jom33 records when you sign up
Registration details
Your full name as printed on your ID, your mobile number, date of birth and country. The password is stored only as a hash, so nobody at jom33 can read it back. We also keep your currency (RM) and language choice so the lobby loads the way you left it.
Verification files
Before the first withdrawal, jom33 asks for one clear photo of a National ID card, passport or driving licence. The image, the review outcome and the reviewer note are stored together. Document checks usually finish within 12 hours, and the same file is reused for later payouts.
Play and payment logs
Each bet, spin and live table hand is written to a log with a timestamp and a game ID, so any balance can be rebuilt exactly. Deposits carry the channel, the amount and a reference number. Wallet PINs and banking passwords never reach jom33.
03 Why jom33 keeps each piece
Each record has one job. The table below is the short version, and the clauses after it explain the parts that surprise players most.
| Record | Why jom33 holds it | Who receives it |
|---|---|---|
| Name and mobile number | To open, secure and recover the account | Verification partner, only on request |
| ID document | To confirm the player is 18 or older | Compliance reviewer, payment channel |
| Bet and transaction history | To settle wagers and release withdrawals | Payment channel, bank, auditor |
| Device and login logs | To spot fraud and keep sessions stable | Security provider |
| Marketing preference | To decide whether offers reach you | Messaging provider, after opt-in |
04 Payments: what the bank sees, what jom33 sees
Deposits from Touch ’n Go eWallet, DuitNow, FPX Online Banking or a bank transfer arrive at jom33 as a confirmation code and an amount. Your wallet or bank keeps the credentials, and we never store them on our servers. Deposits normally clear in 3 minutes.
Statement lines sometimes show a payment partner’s name rather than jom33. Match the amount and the reference number before you raise a ticket, because that pair is what the agent uses to trace the transfer. Approved withdrawals settle in about 5 minutes, and the first one waits for document review.
05 Cookies and device signals on jom33
Three kinds of cookie sit on the site. Session cookies keep you logged in between page loads. Preference cookies remember your language and lobby filters. Analytics cookies time each page so slow screens get fixed, and they record no name and no number.
Blocking cookies in your browser is your call. Expect the login form and the deposit screen to misbehave without them, since both rely on a session to keep the request tied to your account.
06 Who else can see your jom33 records
Game studios such as PG Soft, JILI, CQ9, Sexy Gaming and Spribe receive a player ID and bet data so each round can be settled. They do not receive your name or your number. Payment and verification partners see only what a single transaction needs to clear.
Regulators, auditors and the police see records when a valid legal request lands in writing. jom33 does not sell player lists, and no outside marketer gets your mobile number from us. If you opt in to offers, the messaging provider handles the number on our instruction only.
07 How long jom33 holds on to records
Transaction and account records stay for as long as Malaysian tax and anti-fraud rules require a complete trail. Support chats are kept while a dispute could still be opened, then cleared. Marketing preferences stay until you opt out.
A closed account is flagged rather than wiped straight away, so a duplicate registration or a bonus-abuse loop cannot slip back through. Once the retention window ends, the profile is deleted and only anonymous totals remain.
08 Your rights over your jom33 data
You can ask for a copy, fix a wrong detail, close the account or stop marketing at any time. Requests run through live chat rather than email, so the agent can verify you on the spot and log the outcome on the same profile.
- Open live chatSay which request you are making: a copy, a correction, a closure or an opt-out from offers.
- Confirm your identityGive the registered mobile number, then the one document already on file with jom33.
- Read the outcomeThe agent replies in the same thread and tells you what changed and when it took effect.
09 How jom33 protects account access
Passwords are hashed, sessions expire, and the site runs behind SSL, which is what the SSL Secured badge in the footer refers to. Staff reach account data through logged, role-based tools, and every lookup leaves a trace with a name and a time attached.
Unusual logins are flagged to the security desk, so a session from a new device may ask you to confirm through chat. Keep your password to yourself. An agent will never ask for it, and anyone who does is not from jom33.
10 If someone under 18 tries to register
jom33 is for players aged 18 and over. When a check shows that an account belongs to a minor, we close it, return the remaining balance to the source it came from, and keep a marker so the same person cannot register again.
A parent or guardian who spots a registration can report it through live chat and attach the account number. The team treats these reports as urgent and confirms the outcome in the same thread.
11 When this jom33 page changes
Payment channels, providers and rules shift, and this page shifts with them. The date at the top of the screen shows the version you are currently reading, so you can tell whether a saved copy is old.
If a new use of your data appears, we post a notice on the site before that change takes effect. Continuing to play after the notice means the updated wording applies to your account.
12 Talking to the jom33 privacy team
Live chat is the route for everything on this page: copy requests, corrections, closures, or a question about how long a record stays. The help centre carries a shorter version of these rules, and the terms page covers the account side, including deposits and withdrawals.
Both are linked from every screen. Quote your registered mobile number at the start of the chat and the agent can answer without a round of questions.
Want the short version instead? Head back to the jom33 home page, or register an account and read the same rules inside your profile.